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MISMATCH HEDGE POLICY

Useful terms

Interest rate hedge – A risk management strategy used to limit the probability of excess interest rate costs that may be incurred if variable interest rates move upwards. An interest rate hedge is executed by the Bank and the client entering into an interest rate swap.
Interest rate swap – A financial agreement in which one party swaps a stream of floating interest payments for another party's fixed interest payments.
Mismatch interest rate hedge – An interest rate hedge where the maturity of the interest rate swap does not match the maturity of the underlying commercial credit facility. That is, the maturity of the interest rate swap is either shorter or longer than the term of the commercial credit facility. For the purposes of this policy, the term mismatch hedge only refers to a mismatch interest rate hedge. A partial hedge, where the maturity matches but only a portion of the risk is hedged, is not considered a mismatch hedge in the context of this policy.
Commercial Credit Facilities – The underlying commercial credit facilities covered by this policy include, but are not limited to, MB Entrepreneurs Loans, Commercial Bills, Market Rate Loans and Group's credit analysis and assessment tool.

Eligible clients

This policy applies to all CPB clients. For a mismatch hedge to be considered, the client must meet the following minimum conditions (see below for further information):
The client is relationship managed.
The client is defined as wholesale.
The CPB-CIB Sales Engagement Model is followed.
The Relationship Manager has determined there is an acceptable commercial rationale for entering into the mismatch hedge.
If the client is defined as ‘unsophisticated’ by Global Markets, a mismatch hedge is only possible when the notional tenor (ignoring any Right to Break) of the Global Markets transaction is equal to or less than 7 years.

Relationship managed

Global Markets derivative and commodities products must only be sold to client who are relationship managed.

Retail and wholesale clients

Refer to the C&CB Compliance Retail Disclosure Obligations for the definitions of retail and wholesale clients. It is important to understand the distinction as the Bank is required to provide a greater level of disclosure to retail clients.

CPB-CIB Sales Engagement Model

The responsibility for appropriately aligning products and advice with clients’ needs is set at the Relationship Manager (or as close to the client as is possible).
Global Markets engagement of CPB staff in the sale of Global Markets products to CPB clients is determined by the CPB-CIB Sales Engagement Model.

Acceptable commercial rationale

The principles underlying this policy are intended to be consistent with the Financial Markets Association of Canada (FMAC) Code of Conduct and Ethics. A mismatch hedge must only be executed where an acceptable commercial rationale is identified and must not be executed where it would facilitate improper conduct.
Examples (not exhaustive) of an acceptable commercial rationale would include:
Where a client has a bona fide desire to modify cash flows or exposures due to, for example, changes in their underlying business or their financial profile.
Where a client has revised their view on rates/prices and wishes to modify their derivative exposures accordingly.
Examples (not exhaustive) of an unacceptable commercial rationale would include:
A client that is defined as retail.
Any dealings that would result in a breach of the Bank Reputation Policy, Markets Dealing Manual and / or do not comply with Tax Policies and Issues.

Approval authority

Where the maturity of the interest rate swap is greater than the term of the underlying commercial credit facility, the proposed mismatch hedge must be approved by a Level 3 Risk Professional or above holding the appropriate LCAA. The approval is to be recorded in the credit paper and / or SkyBlue prior to entering into any commitment or trade.
Where the maturity of the interest rate swap is less than the term of the underlying commercial credit facility (a mismatch hedge within term), the proposed mismatch hedge can be approved under the relevant CAA or LCAA delegations framework.​​

Note

Any clients classified as ‘unsophisticated’ by Global Markets are not permitted to enter into a mismatched hedge if the Global Markets transaction has a notional tenor (ignoring any Right to Break) of greater than 7 years.

Exceptions

There are no exceptions to this policy.

Documentation and record keeping requirements

A Global Markets Hedge Consideration document must be completed and attached to each credit paper at origination and annual review. The Hedge Consideration document demonstrates the risk of hedging beyond the facility term and supports the application to C&CB Risk for Band Derivative limits (required for the interest rate swap). The document looks at the impact of lower rates at refinance and right to break (RTB) dates and the potential loan to valuation ratio (LVR) if this cost was grossed up with the loan liability. To complete the document, contact your Global Markets Specialist who will update the calculator which needs the following details:
Asset Value
Facility Limit
Facility Maturity
Swap Notional
Swap Maturity Date
Wholesale Swap Rate
GM Margin

For mismatched hedges where the hedge is longer than the underlying loan term, the mark-to-market position of the interest rate hedge must be discussed with the client at each annual review. Evidence of the conversation must be attached to each credit paper as it is imperative that all Needs Based Selling (NBS) conversations with clients are appropriate and documented. Recording of CPB client interactions must be in SkyBlue and not retained in personal folders or email folders. Refer to the C&CB Compliance Record Keeping Policy for further information.

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1. WHY DO WE HAVE THE GIFTS AND ENTERTAINMENT POLICY?

The exchange of gifts and offers of entertainment are common in business.
Giving a modest gift can allow us to say ‘thank you’, and entertainment can provide an opportunity to get to know our customers and stakeholders better in informal settings. However, when we engage in these activities, we must always act with integrity and comply with law and regulation. We do this by:

identifying and managing potential and actual conflicts of interest; and
not engaging in bribery and corrupt activities.

The Policy exists to make sure that you understand your compliance obligations in these areas.

Definitions used in these FAQs refer to the definitions in section 4 of the Policy, unless stated otherwise.

If there is any inconsistency between these FAQs and the Policy, the Policy prevails to the fullest extent.

POLICY APPLICATION

2.1 WHO MUST COMPLY WITH THE POLICY?

Everyone who is employed by the MB Group. This includes Employees, Directors, Representatives and Contractors.

2.2 DOES THE POLICY APPLY IF I AM EMPLOYED BY THE MB GROUP OUTSIDE OF CANADA?

Yes - the Policy applies to the whole of the MB Group, irrespective of location.
Some areas of the Group, or some jurisdictions in which the Group operates, impose additional requirements which are stricter than those set out in the Policy. If this is the case, you must also comply with these additional requirements together with those set out in the Policy. Please speak to your Line 1 or Line 2 risk or compliance representative if you have questions about whether there are any additional local requirements that apply to you.

DEFINITIONS

3.1 DO REFERENCES TO ‘GIFTS’ INCLUDE ENTERTAINMENT AND TRAVEL?

Yes - unless stated otherwise, references to ‘Gifts’ in the Policy and this document include entertainment and travel.

DETAILED QUESTIONS

GIFTS

4.1 ARE GIFT CARDS FROM OR TO THIRD PARTIES CASH GIFTS?

Yes. A gift card offered to, or received from, a third party (e.g. a Amazon Gift Card) is treated as a cash equivalent Gift under Policy principle 4 and is prohibited. Cash must never be offered or accepted in any circumstances.

4.2 ARE AWARDS FROM MY BUSINESS UNIT GIVEN AS A RECOGNITION OF EXCELLENCE ‘GIFTS’ UNDER THE POLICY?

No. Awards for recognising excellence received as part of your day-to-day role where they are not sales based, for example a gift card from your SMD or your Group Executive, an Excellence Award, or local equivalent award, do not constitute a Gift under the Policy and do not need to be recorded.
Under the Policy, promotion or other ways of recognising Employees based on product recommendations or sales must be treated as a Gift under the Policy (see paragraph 4.5).

4.3 ARE GIFTS BETWEEN BUSINESS UNITS ‘GIFTS’ UNDER THE POLICY?

Yes. When considering Gifts between Business Units, you should always consider the purpose of the gift and treat it as though you were making the Gift to an external third party. Gifts between Business Units (including for example, recognition of excellence awarded to a staff member under another Group Executive or Business Units internal award scheme), or between staff, should be recorded in the register and appropriate approval obtained.
For example, a Gift between a product team in one Business Unit to a distribution channel team in another Business Unit must be recorded in the relevant register and approval sought as required by the Policy.

4.4 DOES THE CLIENT NEED TO BE IN ATTENDANCE AT THE ENTERTAINMENT THAT THEY PAID FOR?

Ordinarily, yes. This should be considered when an approver is deciding whether to approve a Gift in order to ensure the principles of the Policy are upheld.

4.5 WHAT ASPECTS OF CLIENT ENTERTAINMENT NEED TO BE RECORDED IN THE REGISTER?

If you entertain clients, all incurred costs must be included when calculating the cost per head. For example, if a client event incurs venue hire cost, production, styling or hosting costs, these costs, as well as all food and beverage costs, should be included as part of the cost per head entry a register and appropriate approval sought.

4.6 WHAT ARE EXAMPLES OF “OTHER GIFTS” REFERRED TO IN PRINCIPLE 4 OF THE POLICY?

‘Other Gifts’ are normally tangible Gifts that do not fall into one of the other categories (travel, entertainment, or financial benefits (the latter being prohibited)). It might be, for example, a case of champagne or larger items, like a painting or electronic devices.
Tangible Gifts won as prizes where the winner is selected at random (such as raffles or door prizes) are acceptable and do not need to be disclosed.

4.7 IF I WANT TO OFFER A MODEST GIFT TO A PUBLIC OFFICIAL, AM I REQUIRED TO OBTAIN PRIOR APPROVAL FROM BUSINESS UNIT COMPLIANCE?

No. The starting point is that Gifts to and from public officials are normally prohibited. When a Gift is offered to a politician or member of their staff, prior approval should also be sought from the Corporate Affairs team. However, the Policy allows modest gifts and entertainment to public officials. This includes all public officials, irrespective of whether the public official is connected to, or is employed by, a client of the Group, or when you are dealing with the public official in any other work capacity.
The Policy sets out examples of Gifts that are considered modest and includes a coffee or reasonably priced meal, or a bottle of wine for speaking at an event. Modest Gifts do not require prior Line 2 risk or compliance approval but they should always be recorded in a register.
If you are in any doubt about whether to offer a Gift to a public official, you must contact your Line 2 compliance team before any offer is made.

4.8 DO GIFTS OFFERED BUT DECLINED NEED TO BE RECORDED IN THE REGISTER?

Gifts given by you in your capacity as an employee of the Group must be recorded in the relevant register per paragraph 7.2 of the Policy.
There is no Policy requirement that requires you to record Gifts offered to you, but subsequently declined. This is because staff receive a large number of offers every day, for example via email to conferences and events, and this would be difficult to record and monitor. However, good practice is to include offers of Gifts that you decline (including cash benefits and entertainment) because the offer could amount to a conflict of interest (potential or actual).

4.9 HOW SHOULD GIFTS BE RECORDED WHEN THEY ARE GIVEN TO A TEAM OR BUSINESS UNIT?

If your team or Business Unit receives a Gift, or series of Gifts, which is to be shared across other team members, the value of the Gift should be divided by the number of team members sharing the Gift and recorded in a register. However, in such instances, line management should take special care to ensure the principles of the Policy are upheld (for example, does a potential conflict of interest exist? Is the value and nature of Gift proportionate?).

EVENTS

4.10 DO EVENTS AND FUNCTIONS THAT ARE PART OF YOUR DAY-TO-DAY ROLE CONSTITUTE A ‘GIFT’ UNDER THE POLICY?

Yes. If a third party is proposing to pay for any element of an event or function, such as a meal served as part of a conference, or a modest gift for speaking at an industry event, then the requirements of the Policy apply.
For example, you may be invited to attend functions or conferences relevant to your role e.g., an industry conference or event. In this situation, all travel expenses, including flight, accommodation and incidental costs must be paid for by the Group.
If you attend an event where the Group pays for all associated costs, you do not need to record it in a register. However, approval to attend, and for any costs involved, may still be required from your line manager.

4.11 IF I AM INVITED ON A FAMILIARISATION (FAMIL) TOUR, DOES THAT CONSTITUTE A ‘GIFT’ UNDER THE POLICY?

Yes - familiarisation (famil) or similar arrangements do constitute a Gift under the Policy.
Famil tours and events are offered to events teams or those with responsibility for making bookings for entertainment events. For example, if you work in a procurement role and are invited to stay at a hotel or resort for free to trial it as a potential hotel for the Group to use, this is a famil.
When considering whether it is appropriate to attend such an event, the details of the offer need to be considered against any potential for a conflict of interest. If a decision is made to attend a famil, or any similar trip, all travel and accommodation costs must be covered by the Group in accordance with 5.4 of the Policy. If a third party is proposing to pay for any incidental element of a famil – such as a meal or activity – the usual requirements of the Policy apply.
Approval to attend and for any costs involved must be obtained in advance from your line manager in accordance with normal business process and expense delegations.
You must ensure the robust and impartial selection of suitable providers to ensure there is no possible conflict of interest.

4.12 IF MY BUSINESS UNIT IS SENDING OUT A LARGE NUMBER OF INVITES TO A PARTICULAR EVENT, DOES EACH OFFER NEED TO BE RECORDED?

Yes – but only a single entry representing the average cost per client needs to be logged in the relevant register and approved in line with the Policy delegations and thresholds (see paragraph 8.2 of the Policy). However, a separate spreadsheet must be maintained containing details of all third parties who were invited, and who attended. This must be made available for compliance review and monitoring upon request.

GIFT AND ENTERTAINMENT REGISTERS

5.1 WHAT ARE THE TIMELINES FOR RECORDING GIFTS IN THE REGISTER?

You should record Gifts as soon as possible, and no later than fourteen days after offer or receipt. The timeliness of recording will form part of compliance monitoring reviews.

5.2 WHAT EVIDENCE DO I NEED TO PROVIDE AND RETAIN WHEN RECORDING GIFTS?

You should retain as much information as possible about the Gift. For example, any agreement to attend an event or entertainment should be agreed in writing. When offering a Gift, relevant receipts and any emails approving the Gift should be kept.

DONATIONS

6.1 DO GIFTS TO CHARITY NEED TO BE RECORDED IN A REGISTER?

Yes, you must ensure that all Gifts given to charity on behalf of the MB Group are recorded in a register and approved in line with the delegations and thresholds set out in the Policy (see paragraph 8.2). Any Gifts to charity must be made in accordance with the requirements set out in the Group Anti-Bribery and Corruption Policy. Self-funded, personal donations do not need to be recorded.

WHAT HAPPENS IF I BREACH THE POLICY?

If you breach the Policy, you must promptly notify your Line 2 risk or compliance team. BU compliance teams must record any breaches of the policy in RiskControl.
For Employees, any breach of the Policy may result in disciplinary action which could include termination of employment. For Directors and Contractors, a breach of this policy may result in termination of engagement.

WHAT MONITORING SHOULD MY BUSINESS UNIT UNDERTAKE?

Business Units should undertake a review of gifts and entertainment registers at least every six months. A more in-depth review should be conducted by BU compliance teams on at least an annual basis. The results of these reviews should be shared with Line 1 and Line 2 risk teams. BUs in which gifts and entertainment are offered and accepted more frequently should consider providing trend and comparison information to management on a more frequent basis.

Terms and Conditions

THIS AGREEMENT CONTAINS A BINDING ARBITRATION CLAUSE. PLEASE READ THE AGREEMENT CAREFULLY BEFORE ACCEPTING ITS TERMS AND CONDITIONS.

IMPORTANT – PLEASE READ THESE TERMS CAREFULLY BEFORE APPLYING FOR, ACCEPTING, OR USING A PLASTICITY ONLINE ACCOUNT OR THE PLASTICITY NATURAL LANGUAGE PROCESSING SERVICES. BY USING, APPLYING FOR, OR ACCEPTING THE SERVICES, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS AGREEMENT, THAT YOU UNDERSTAND IT, AND THAT YOU AGREE TO BE BOUND BY ITS TERMS. IF YOU DO NOT AGREE TO THE TERMS AND CONDITIONS OF THIS AGREEMENT, DO NOT APPLY FOR, ACCEPT, OR USE A PLASTICITY ONLINE ACCOUNT OR THE PLASTICITY NATURAL LANGUAGE PROCESSING SERVICES.

1 License.

1.1 Grant of License. Plasticity Inc. ("Plasticity") grants to you a limited, non-exclusive, non-transferrable and revocable license to Plasticity online natural language processing services as well as any documentation, files, or website information accompanying the services ("Services") solely to the extent necessary for you to create a natural language interface that operates solely in connection with your devices ("Devices") and/or software services/applications ("Applications"). Any violation of the terms of this Agreement shall automatically revoke the license granted herein.

1.2 Limited License Service. Services include basic services ("Basic Services") provided free of charge and paid services ("Paid Services"), which, if available, must be purchased. The licenses granted herein are contingent upon Plasticity’s receipt of the applicable license fees and taxes due for the Paid Services. Fees paid for Paid Services shall allow you to use Paid Services for the duration of the subscription service, as applicable, as selected by you during your registration of the Paid Services ("Subscription Period"). The fees owned for the use of the Paid Services are set forth on Plasticity’s website and are subject to change without notice. License fees may vary depending on the usage of the Services. These fees are owed regardless of whether or the Services is actually used. No refunds will be given for any unused Services or any early termination of the Subscription Period.

1.3 Trial, Evaluation, and Beta Services. If this Agreement pertains to a trial, beta, or evaluation license then the licenses granted under this Agreement will terminate upon the expiration or cancellation of the trial or evaluation period. You agree to use the Services and any services only for the duration of the trial or evaluation period and only for evaluation or testing purposes. All such licenses are limited to one per customer per promotion or beta test.

1.4 Restrictions. The licenses granted herein are only valid if:

(i) the Services are NOT modified in any manner;

(ii) all copyright and proprietary notices or labels in the Services are maintained in their original format;

(iii) the Services are only installed and used in accordance with your network security policies,

(iv) you posses the necessary authority and power to install the Services,

(v) you promptly pay all license fees when due,

(vi) this Agreement is accepted without any modification, and

(vii) you have not breached the terms of this Agreement in any manner.

1.5 Registration. The Services require registration or activation to be used properly. You agree to provide accurate and complete information on all registration forms. Failure to complete the registration or activation may limit your ability to use the Services or may disable the Services from functioning. When registering or activating Services, you may be required to select a username and password. Maintaining the confidentiality of this password and username is your responsibility, and Plasticity is not responsible for any loss or damage arising from unauthorized access to your account or your failure to comply with this section. You are fully responsible for any activities that occur under your username even if unauthorized. You must notify Plasticity immediately of any unauthorized use of your account.

1.6 Minimum Registration Age. By registering for Plasticity account, you agree that you are older than 13 years of age.

2 Services.

2.1 Limited License. The licenses granted herein are only for the purpose of allowing you to connect to and use the Services for your personal or internal business use. You will not use the services to perform natural language processing for any third parties.

2.2 Delivery. Plasticity shall provide you with a web interface and an API protocol based interface necessary to use the Services ("Interface"). You agree to access the Services only through the Interface and will not create any derivative works of the Interface or the Services. You agree not to circumvent any limitations to the Services or Interface as implemented by Plasticity.

2.3 Storage. When using this Services and the related services, Plasticity will save a copy of each record you designate as requiring storage. The saved records will be transferred over the Internet to a server operated by Plasticity or an affiliate or partner of Plasticity. Plasticity disclaims all liability for the Services, including any resulting from lost or compromised data. Plasticity does not make any warranty that your data will be stored safely or securely. You give Plasticity permission to transmit all records designated by you as requiring storage to a remote data center operated by Plasticity or an affiliate or partner of Plasticity Inc. ("Storage Servers").

2.4 Data Loss. Plasticity Inc. does not maintain a backup copy of the data stored on our servers and does not guarantee the information against loss or destruction. In the event that this Agreement is terminated, Plasticity may in its sole discretion and without notice to you delete or deny access to the backed up data and such data or records will not be available to you. Plasticity and its affiliates may retain (but shall have no obligation to retain) your data for a period of time after your subscription to the Services expires in order to allow you to renew the Subscription Period if desired.

2.5 File Deletion. Plasticity does not maintain a copy of the data backed up to our servers and does not guarantee the information against loss or destruction. In the event that the licenses granted herein are revoked, lapse, or terminate, whether by you or by Plasticity, including lapse of any trial or evaluation period, Plasticity may, in its sole and absolute discretion, without notice to you, delete or deny access to the backed up data and such data or records will not be available to you. You agree that Plasticity and its affiliates may retain (but shall have no obligation to retain) your data for a period after your trial or license has been terminated, expired, or otherwise lapsed, as part of Plasticity’s marketing to you the opportunity to purchase, renew, or extend a license.

2.6 End User Data. You acknowledge and agree that you are solely responsible for obtaining all required consents from End Users in connection with any use of your Devices or Applications, which consent shall be compliant with all applicable data protection legislation and other privacy laws, rules, and regulations. Before collecting any End User Data or other information from End Users, you must provide adequate notice of what End User Data and other information you collect and how it will be used and/or shared and obtain any necessary consents. You and your Devices and Applications shall comply comply with all privacy laws and regulations in connection with your access and use of the Services. You will provide and adhere to a privacy policy for your Device or Application that: (i) complies with all applicable laws, rules, and regulations, (ii) is conspicuously displayed to all End Users, and (iii) clearly and accurately describes to End Users what data and user information you collect (such as personally identifiable information, login information, etc.) and how you use and share such information with Plasticity and third parties.

3 Ownership.

3.1 No Ownership Rights. The Services are being licensed, not sold. This Agreement does not grant any ownership rights to you and gives you only a limited license to use the Services during the term of the Agreement. The Services and all related intellectual property rights, whether under copyright, trade secret, patent, or trademark laws, are owned by Plasticity and/or its licensors. Plasticity may pursue all legal remedies for use of the Services in violation of this Agreement. No license is granted herein to resell, create derivative works, reverse engineer, repackage, or modify the Services. Use of the Services within your commercial enterprise for internal purposes is expressly allowed.

3.2 Copyright. The Services contains material that is protected by United States and foreign intellectual property laws, including copyright, trade secret, and patent law. All rights not granted to you herein are expressly reserved by Plasticity. You may not remove any copyright or other proprietary notice of Plasticity from any copy of the Services.

3.3 Modification. Plasticity may modify or discontinue any of its Services or the related Services without notice. Plasticity will provide notice of material changes to the Services or changes to this Agreement by posting such changes at Plasticity web-site which shall be your sole notice of such changes. You agree and acknowledge that you will periodically check the website to inform yourself of any such changes.

3.4 Submissions. In connection with the operation of the Services, Plasticity receives, utilizes, and analyzes communications sent to Plasticity and any of your stored records ("Submissions"). You retain ownership of your Submissions. However, notwithstanding anything to the contrary, you hereby grant Plasticity a license to: (i) use and disclose your Submissions to provide the Services; (ii) use your Submissions for Plasticity’s internal business purposes; (iii) disclose your Submissions as may be required by law or legal process; and (iv) otherwise use and disclose your Submissions in accordance with this Agreement. Without limiting the foregoing, you agree that Plasticity is expressly and irrevocably authorized to utilize, analyze, modify, reproduce, publish, share, create derivative works of, or otherwise exercise all rights in your Submissions and any analytics, statistics or other data related to or derived from your Submissions and/or your use of the Services for any purpose, provided that such data is in aggregate and anonymized form ("Aggregate Data"). Subject to the records licenses, you acknowledge and agree that Plasticity will exclusively own all right, title, and interest in and to all Aggregate Data and other output data generated by the Plasticity Services. Notwithstanding anything to the contrary, if you ever have any ownership interest in any Aggregate Data or output data, you hereby assign to Plasticity all such right, title, and interest in and to such Aggregate Data and output data, including all intellectual property rights therein. You also hereby grant each user of the Services a non-exclusive license to access your Submissions in accordance with your account settings through the Services, and to use, reproduce, distribute, display and perform such records as permitted through the functionality of the Services and under this Agreement.

4 Payment.

4.1 Fees. The fees for using the Paid Services are set forth on the Plasticity website which may be modified by Plasticity. Continued use of the Paid Services and the non-termination of your account with Plasticity after fee changes are posted to the website constitutes your acceptance of the prices as modified. You agree to pay all fees fully and promptly.

4.2 Method of Payment. Basic Services are free. The credit card information provided to Plasticity or a third party payment processor to pay for the Paid Services shall be automatically charged for the Paid Services at the conclusion of each period. In the event that Plasticity or a third party payment processor is unable to bill the credit card on file or you request that Plasticity not bill the credit card, you shall be solely responsible for any renewal payment required. In the event that payment is not made, the Paid Services and services may become unavailable to you and Plasticity may terminate this Agreement without notice to you.

4.3 Rejected Charges. If any charges are rejected by your credit card issuer then Plasticity may deactivate your account until payment is successfully received. Plasticity may deactivate any account that has a disputed charge until Plasticity, in its sole discretion, determines the dispute resolved.

4.4 Billing Issues. You must provide Plasticity notice of any billing problems or disputes within sixty (60) days after they first appear on the statement you receive from your bank, credit card company, or other billing company. Failure to notify Plasticity of the problem within the sixty (60) day period will result in your acceptance of the charges and you waive the right to dispute such problems or discrepancies. Failure to use your account will not be deemed a basis for refusing to pay any charges. Plasticity does not provide any refunds for any Services.

5 Restrictions and Representations.

5.1 Lawful Use. The Services is solely for lawful purposes and use. You are responsible for ensuring that all use of the Services is in accordance with this Agreement. You are solely responsible for ensuring that your use of the Services complies with all applicable laws, statutes, ordinances, regulations, rules and other government authority. The Services is provided subject to this standard commercial agreement and qualifies as commercial computer Services within the meaning of the applicable government acquisition laws. Services shall not be used to display, support, develop, supply or market the physical effects of violence (including, without limitation, blood, gore and organs) on humans or human-like characters, explicit sexual content, sex crimes, disparagement of ethnic or religious groups, racial epithets, profane language or hate speech.

5.2 Compliance. You agree (i) not to interfere or disrupt networks connected to Plasticity’s services; (ii) to comply with all regulations, policies and procedures of networks connected to the services; (iii) not to use the services to infringe any third party's copyright, patent, trademark, trade secret or other proprietary rights or any third party’s rights of publicity or privacy; (iv) not to post, distribute, or otherwise make available or transmit any computer file that contains a virus, Trojan, adware, or other malware, (v) not to attempt to gain unauthorized access to other computer systems; (vi) not to create an Application that functions substantially the same as the Services and offer it for use by third parties; and (vii) not to transmit any unlawful, harassing, libelous, defamatory, racist, indecent, abusive, violent, threatening, intimidating, harmful, vulgar, obscene, offensive or otherwise objectionable material of any kind or nature.

5.3 Derivative Works. You agree not to, and will not assist, encourage, or enable others to:

(i) use any robot, spider, site search/retrieval application, or other automated device, process or means to access, retrieve, scrape, or index any portion of the Services;

(ii) access, retrieve or index any portion of the Site for purposes of constructing or populating a searchable database;

(ii) reverse engineer any portion of the Site;

5.4 Export. You represent and warranty that you are not located in and will not modify, export or re-export, either directly or indirectly, the Services to any country or entity under United States restrictions or to any country or entity subject to applicable trade sanctions. The United States restricted country and persons list is subject to change without notice from Plasticity, and you must comply with the list as it exists in fact. PLASTICITY SHALL NOT BE LIABLE FOR YOUR VIOLATION OF ANY SUCH EXPORT OR IMPORT LAWS, WHETHER UNDER UNITED STATES LAW OR FOREIGN LAW.

6 Disclaimer of Warranties.

6.1 Technical Support. Except as otherwise provided herein, Plasticity is under no obligation to provide technical or customer support for the Services. You are solely responsible for properly installing and using the Services. You are responsible for the procurement of any hardware or services required to use the Services, including any computers, servers, or Internet access.

6.2 Use of Internet. The Services are provided over the Internet. As such, the Services are subject to the operation of the Internet and telecommunications infrastructures as well as the operation of your Internet connection services, all of which are beyond the control of Plasticity. Plasticity does not warrant that the services will be uninterrupted or that you will be able to access or use the Services at the location and times of your choosing.

6.3 Risk. THE SERVICES IS PROVIDED TO YOU "AS IS" AND "AS AVAILABLE". ANY USE OF THE SERVICES IS AT YOUR OWN RISK. THE SOFWARE MAY CONTAIN BUGS, ERRORS, AND OTHER PROBLEMS THAT COULD CAUSE SYSTEM OR OTHER FAILURES AND DATA LOSS. PLASTICITY DOES NOT WARRANT THE PERFORMANCE OF THE SERVICES, THAT THE SERVICES WILL OPERATE UNINTERRUPTED OR ERROR-FREE, OR THAT THE SERVICES WILL OPERATE IN ACCORDANCE WITH ANY ACCOMPANYING DOCUMENTATION. PLASTICITY IS NOT LIABLE FOR ANY DELETED, INACCESSIBLE, OR DISCLOSED DATA.

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8 Termination.

8.1 Term. This Agreement is effective until terminated by you or by Plasticity. Any Additional Services is licensed only for the Subscription Period selected during the registration or upgrade, which is generally a one-year term. The Subscription Period may be renewed by paying an additional license fee as set forth on the Plasticity website. This renewal fee may be charged automatically to the credit card used to initially pay for the Services.

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8.4 Events Upon Termination. Upon termination, you must immediately cease using the Services. Upon termination, Plasticity may disable further use of the Services or related Services without further notice and may delete, remove, and erase any account information and any data stored by Plasticity. Such deletions are in Plasticity’s sole discretion and may occur without notice to you. No refunds shall be given for any reason.

9 Branding and Attribution.

9.1 Attribution. You agree to display any attribution(s) required by Plasticity Inc. as described in any documentation for the Services. Without limiting the foregoing, users of the Basic Services must display "Powered by Plasticity" and a link to plasticity.ai on any Device or Application connected to the Services. Plasticity grants to you a limited, freely revocable, nontransferable, nonsublicenseable, nonexclusive license during the term of your subscription to display Plasticity Marks solely for the purpose of promoting or advertising that your use the Services. You must only use the Plasticity Marks in accordance with these Terms. You understand and agree that Plasticity has the sole discretion to determine whether your attribution(s) and use of Plasticity Marks is in accordance with the above requirements and any applicable guidelines.

9.2 Promotional and Marketing Use. In the course of promoting, marketing, or demonstrating the Services you are using, Plasticity may produce and distribute incidental depictions, including screenshots, video, or other content from your Application or Device, and may use your company or product name and logos. You hereby grant Plasticity all necessary rights for these purposes.

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21.5 You affirm that you are older than 18 years of age, and are fully able and competent to enter into the terms, conditions, obligations, affirmations, representations, and warranties set forth in these EULA, and to abide by and comply with these EULA.

22 Acceptance. BY USING, APPLYING FOR, OR ACCEPTING THE SERVICES YOU AGREE THAT YOU HAVE READ AND UNDERSTAND THIS AGREEMENT AND THAT YOU WILL BE BOUND BY AND COMPLY WITH IT. DO NOT USE THE SERVICES IF YOU DO NOT AGREE TO THIS AGREEMENT.

API Features

Add the power of natural language understanding with our fast, simple-to-use APIs.

Built for speed

Designed from the ground up to extract relationships at 6,000 sentences per second. That's over 80x as fast as other solutions.

Semantic understanding

Human-like conversational interfaces need to understand language at their core. Our APIs are based on language semantics, not keywords.

Simple to use

Extract relations, structure, and meaning from your text with a simple JSON API, making it easy to add to any application on any of your devices.

SAPIEN

Language Engine

Extract entities, relationships, and context from text using the Sapien Language Engine. This general natural language understanding API is used for text analytics or for building robust conversational interfaces.

Features

Tokenization
Parts of Speech Tagging
Lemmatization
Syntax Dependency Trees
Sentence Graph
Named Entity Recognition
Disambiguation
Name Detection
Noun Pluralization
Verb Conjugation
Adjective Transformations
Adverb Transformations

Uses

Conversational Interfaces

Instead of relying on regular expressions or keyword matching, understand language at its core. Use Sapien to extract entities, handle lists, and even parse out multiple intents in a single request to build more robust conversational interfaces.

Extract Dark Data

Pull out relations from sentences in large quantities of data. Extract symptoms from medical notes, information from case briefs, entities in articles, or additional data hidden in sentences. Make all of it structured and searchable.

Customer Service

Add semantic meaning to your Help Center to surface relevant knowledge base articles more frequently. Instead of relying on keyword search, we use natural language understanding to reduce the number of support emails you receive.

CORTEX

Knowledge Graph

Tap into 180+ million facts on over 20+ million entities using the Cortex Knowledge Graph. Query the graph in natural language or make requests for rich data on people, places, and things.

Uses

Conversational Interfaces

Instantly answer general knowledge questions in conversational interfaces. Or use our graph to find all items in a particular category—everything from vegetables to airports—to make training models simple.

Rich Content

Display information about people, places, and things in your application. Find company names in an article and show additional information about them on hover.

Examples

Property Lookup

Get airline_designator from American Airlines
Get director from Toy Story
Get spouse from Beyoncé
Get place_of_birth from Wright brothers

Factoid Questions

What is the area of California?
How tall is Michael Jordan?
What is the Empire State Building made of?
What is the boiling point of water?

Compound Questions

Who directed Shawshank Redemption, Good Will Hunting, and Dead Poets Society?
When was Abraham Lincoln born and when was Thomas Jefferson president?
Who wrote Hamlet and who is the author of War and Peace?
When was Google founded and where was Apple founded?

Nested Questions

Who is the mayor of the capital of California?
Who is Arya Stark's father's wife?
Mark Zuckerberg's wife's birthday
How old is the President?

IN THE WORKS

Interested in our future APIs? Contact us to get early access.

LINGUA
Dialogue Engine

Provides human-like natural language responses to questions or intents. Use this API for dialogue in your conversational interface or to predict responses to messages.

Contact Us
BREVIS
Summarizer

Performs extractive or abstractive summarization of articles or input text. Use this API to automatically generate a summary with structured meta-information about entities within.

Contact Us

Have an unmet use case? Let us know how we can help.

Understand meaning from your text.

Plasticity APIs help you extract relations, structure, and meaning from your text in a simple JSON API. Use our Language Engine to parse sentences or our Knowledge Graph to look up information about people, places, and things.

TRY OUR API DOCUMENTATION

TRY IT OUT

Select one of our API features, paste your own data, and give it a go.

SAPIEN
Language Engine
CORTEX
Knowledge Graph
LINGUA
Dialogue Engine
BREVIS
Summarizer

Sapien

Use one of our sample passages below or paste your own.

RUN
  • Sentence Graph
  • Parts of Speech
  • Lemmatization
  • Dependency Tree

Cortex

Use one of our sample questions below or ask your own.

Cortex Knowledge Graph is in beta. We are continuously improving accuracy and relevance.
RUN

Ready to go?

Sign up or learn more about using the Plasticity APIs, including additional features not shown in our demo.

DOCUMENTATION GET STARTED
    OVERVIEW
  • API Request Format
  • API Response Format
  • Authentication
    • HTTP Authorization Header
    • API Key Parameter
    • Session
  • Billing
  • Rate Limiting
    SAPIEN
  • Core
    • Tokenization
    • Parts of Speech
    • Lemmatization
    • Syntax Dependency Trees
    • Sentence Graph
    • Named Entity Recognition
    • Disambiguation
    • Coreference Resolution
    • Sentiment Analysis
  • Transform
    • Noun Pluralization
    • Verb Conjugation
    • Adjective Transformations
    • Adverb Transformations
  • Names
    CORTEX
  • Structured Graph
    • Entity Search
    • Property Search
    • Category Search
    • Entity and Property Search
    • Natural Language Q&A
  • Unstructured Graph
    • Natural Language Q&A
    LINGUA
  • Conversation
    • Track Messages
    • Intent Extraction
    • Tagging
    • Suggested Replies
    • Analytics
  • Natural Language Generation
    • Greetings
    • Small Talk
    • Action Response
    • Fallbacks
    • Human Escalation
    BREVIS
  • Extractive Summarization
  • Abstractive Summarization

Documentation

Overview

Welcome to Plasticity! Get familiar with the Plasticity developer APIs below and explore their features.

Use the example code snippets below to quickly get started prototyping. If you need any help, reach out to us at support@plasticity.ai.

API Request Format

The Plasticity developer HTTP APIs are JSON APIs. POST requests should be sent with a JSON formatted body.

For convenience, some APIs accept both GET and POST requests, which means another way to access an API like the Natural Language Q&A API (other than by POST request as shown in its example) is by using a GET request like so:

https://api.plasticity.ai/cortex/structured/?query=How%20tall%20is%20Michael%20Jordan?&pretty=true

This makes it easy to play around with some of the API endpoints in your browser without having to write any code or use a tool like cURL or Postman.

Request Header Format:

Header Value
Content-Type application/json

Request Body Format: 

    
{

     "param1": "value1",

     "param2": "value2",

     "param3": "value3"

}

API Response Format

The Plasticity developer HTTP APIs return JSON-formatted outputs.

Response Header Format:

Header Value
Content-Type application/json

Response Status Codes:

Status Code Value
200 Indicates a successful response.
400 Indicates an invalid request error.
401 Indicates an authentication error.
402 Indicates the free tier for the API has been reached and payment information must be entered to continue usage.
404 Indicates the path requested at the API endpoint does not exist.
429 Indicates an rate limiting error.
5xx Indicates an internal server error.

Success Response Format: 

    
{

     "error": "false",

     "data": { ... }

}

Error Response Format: 

    
{

     "error": "true",

     "errorCode": XXX,

     "message": "A message describing the error will appear here."

}

Authentication

There are three methods you can use to authenticate with the Plasticity developer APIs with your API Key.

If you don't already have an API Key to use, you can generate one here.

HTTP Authorization Header

You can add a bearer Authorization HTTP header to authenticate with the API. This is the preferred and recommended method of authenticating with the API.

Request Header Format:

Header Value
Authorization Bearer <YOUR_API_KEY>

API Key Parameter

You can pass your API Key as a GET parameter (a URL query variable) or as a parameter in the JSON request body with the key variable.

Request URL Format: 

    https://api.plasticity.ai/.../.../?key=YOUR_API_KEY&param1=value1&param2=value2

Request Body Format: 

    
{

     "key": "<YOUR_API_KEY>",

     "param1": "value1",

     "param2": "value2",

     "param3": "value3"

}

Session

The final method of authenticating with an API, which you should not use when actually building an application, is with your Plasticity login session.

That is, when you are logged into your Plasticity developer account in a web browser, accessing an API endpoint like:

https://api.plasticity.ai/cortex/structured/?query=How%20tall%20is%20Michael%20Jordan?&pretty=true

will work without any authentication.

We use the cookies to detect your account and keep you logged in. This method of authenticating with API endpoint is merely provided as a convience for quick prototyping with the APIs in your browser and should not be used as a method of authentication in a real application.

Billing

Plasticity APIs that require payment will work until you reach the free tier cap for a particular service.

If you exceed the free tier cap for a particular service and have no payment information on file, requests will fail until you enter your payment information.

You will be billed monthly based on the number of requests made and the pricing schedule for the particular service. All requests are billed at the same CPM rate once you reach each traunch of the pricing schedule.

If at any point your payment information becomes invalid (e.g. expired credit card, etc.), API requests that exceed the free tier cap will continue to work to avoid service disruption to your application. Please update your payment information immediately when this happens to prevent your account from being placed on hold.

Rate Limiting

The Plasticity APIs may establish rate limiting over certain API endpoints.

If at any point too many requests are made within a given period, the API endpoint will send an error response until the appropriate time interval has passed and requests can be made again. For most applications, this will not be an issue. If your application requires an exception, please email us at support@plasticity.ai.

The HTTP Response headers returned with each request are the best way to know what the rate limit restrictions are and how many requests can be made without exceeding the rate limiter.

Response Header Format:

Header Value
X-Ratelimit-Limit The total number of requests that can be made in the current period.
X-Ratelimit-Remaining The number of requests remaining that can be made in the current period.
X-Ratelimit-Reset The UNIX timestamp for when the next period will begin.

Sapien Language Engine

A general natural language understanding API that extracts entities, relationships, intents, context, and more from text. Use this API for text analytics or for building robust conversational interfaces.

Core

Performs various natural language tasks over raw text input.

Request:

Parameter Type Values
text String The text parameter is the sentence or setences to analyze.
graph optional Boolean Controls whether the graph of entities and relationships is returned for each sentence. The graph value may be:
  • true [default]
  • false
ner optional Boolean Controls whether named entity recognition is returned for each sentence. The ner value may be:
  • true [default]
  • false
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns the output of various natural language tasks on the input text (see below for more information).

Example: 


      https://api.plasticity.ai/sapien/core/
      [GET,POST]
CLOSE
RUN

Tokenization

Tokens appear under the tokens key for each sentence as the first element in the array.

Note that multi-word entities like the song "Let It Be" will be tokenized to be treated as a single word. To turn this off, set the ner parameter to false. In cases where it is ambiguous as to whether multiple words should be interepreted as a multi-word entity, "alternatives" for each sentence parse are returned in the response.

Parts of Speech

Parts of Speech tags appear under the tokens key for each sentence as the second element in the array.

Part of Speech Tag Meaning
NN Singular Noun
NNS Plural Noun
POS Possessive Ending
NNP Singular Proper Noun
NNPS Plural Proper Noun
PRP Personal Pronoun
PRPS Personal Pronoun Possessive
VB Verb Base From
VBD Verb Past Tense
VBG Verb Gerund
VBN Verb Past Particple
VBP Verb Non-Third Person Singular Present
VBZ Verb Third Person Singular Present
JJ Adjective
JJR Adjective Comparative
JJS Adjective Superlative
DT Determiner
IN Preposition
RB Adverb
RBR Adverb Comparative
RBS Adverb Superlative
CC Coordinating Conjunction
CD Cardinal Number
RP Particle
EX Existential There
TO to
MD Modal
WP WH-Pronoun
WPS Posessive WH-Pronoun
WRB WH-Adverb
WDT WH-Determiner
NFP Superfluous Punctuation
COMMA Comma
PERIOD Period
HYPH Hyphen
COLON Colon
DOLLAR Dollar Sign
RIGHTBRACKET Right Bracket
LEFTBRACKET Left Bracket
OPENINGQUOTES Opening Quotes
CLOSINGQUOTES Closing Quotes
UH Interjection
PDT Predeterminer
FW Foreign Word
SYM Symbol
ADD Electronic Address (URL)
LS List Item Marker
GW Go with
AFX Affix

Lemmatization

Lemmatized or normalized tokens appear under the tokens key for each sentence as the third element in the array.

Normalization includes making the token lowercase, transforming verbs to their infinitive form, transforming adjectives to their positive degree, and transforming nouns to their singular form.

Syntax Dependency Trees

Syntax dependency trees appear under the dependencies key for each sentence.

The first element in the array is the index of the dependent word. The second element in the array is the index of the head word (or governor). The third element in the array is the name of the dependency relation.

Dependency Relation Meaning
punct Punctuation
prep Preposition
pobj Prepositional Object
det Determinal
nsubj Nominal Subject
nn Noun Compound Modifier
amod Adjectival Modifier
ROOT Root
dobj Direct Object
aux Auxillary
advmod Adverbial Modifier
conj Conjunct
cc Coordinating Conjunction
num Numeric Modifier
poss Possession Modifier
dep Unspecified Dependency
ccomp Clausal Complement
cop Copula
mark Marker
xcomp Open Clausal Complement
rcmod Relative Clause Modifier
advcl Adverbial Clause Modifier
possessive Possessive Modifier
nsubjpass Passive Nominal Subject
pcomp Prepositional Complement
appos Appositional Modifier
partmod Participial Modifier
neg Negation
number Number
prt Phrasal Verb Particle
quantmod Quantifier Phrase Modifier
infmod Infinitival Modifier
npadvmod Noun Phrase Adverbial Modifier
parataxis Parataxis
mwe Multi-word Expression
expl Expletive
iobj Indirect Object
acomp Adjectival Modifier
discourse Discourse
csubj Clausal Subject
predet Predeterminer
preconj Preconjunct
goeswith Goes with
csubjpass Passive Clausal Subject

Sentence Graph of Entities and Relationships

A graph of entities and relationships will appear under the graph key for each sentence. This task provides similar information to the relation extraction task or open information extraction task in NLP.

Named Entity Recognition

Named entities will appear under the graph key for each sentence under any entity objects under the ner key.

Disambiguation

The disambiguation API for the Sapien Language Engine is currently under development and will be released shortly. Please create an account to stay updated on future releases.

Coreference Resolution

The coreference API for the Sapien Language Engine is currently under development and will be released shortly. Please create an account to stay updated on future releases.

Sentiment Analysis

The sentiment analysis API for the Sapien Language Engine is currently under development and will be released shortly. Please create an account to stay updated on future releases.

Transform

Transforms words to their various other forms, which is useful for normalizing text or for natural language generation.

Noun Singularization and Pluralization

Transforms a noun to its various forms.

Request:

Parameter Type Values
word String The word value may be:
  • a string value like leaf or mice
action String The action value may be:
  • NounSinglar will transform the word to its singular form
  • NounPlural will transform the word to its plural form
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns the transformed noun.

Example: 


      https://api.plasticity.ai/sapien/transform/
      [GET,POST]
CLOSE
RUN

Verb Conjugations

Transforms a verb to its various forms.

Request:

Parameter Type Values
word String The word value may be:
  • a string value like eating or are
action String The action value may be:
  • VerbInfinitive will transform the word to its infinitive form
  • VerbPresentSingular will transform the word to its present singular form
  • VerbPresentPlural will transform the word to its present plural form
  • VerbPast will transform the word to its past form
  • VerbPastParticiple will transform the word to its past participle form
  • VerbContinuous will transform the word to its continuous form
  • VerbAgent will transform the word to its agent form
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns the transformed verb.

Examples: 


      https://api.plasticity.ai/sapien/transform/
      [GET,POST]
CLOSE
RUN

      https://api.plasticity.ai/sapien/transform/
      [GET,POST]
CLOSE
RUN

Adjective Transformations

Transforms an adjective to its various forms.

Request:

Parameter Type Values
word String The word value may be:
  • a string value like worst or tallest
action String The action value may be:
  • AdjectivePositiveDegree will transform the word to its positive degree form
  • AdjectiveComparative will transform the word to its comparative form
  • AdjectiveSuperlative will transform the word to its superlative form
  • AdjectiveAdverb will transform the word to its adverb form
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns the transformed adjective.

Example: 


      https://api.plasticity.ai/sapien/transform/
      [GET,POST]
CLOSE
RUN

Adverb Transformations

Transforms an adverb to its various forms.

Request:

Parameter Type Values
word String The word value may be:
  • a string value like quickly
action String The action value may be:
  • AdverbAdjective will transform the word to its adjective form
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns the transformed adverb.

Example: 


      https://api.plasticity.ai/sapien/transform/
      [GET,POST]
CLOSE
RUN

Names

Returns information on a name.

Request:

Parameter Type Values
name String The word value may be:
  • a string value like bill gates, bill, or gates
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns information on whether the input is a name, whether it is commonly known to be a male name, whether it is commonly known to be a female name, and whether it is commonly known to be a family name. Moreover, confidence levels of Certain, Likely, Uncertain are returned.

Example: 


      https://api.plasticity.ai/sapien/names/
      [GET,POST]
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Cortex Knowledge Graph

Query a graph of real word concepts, people, places, and things in natural language. Use this API to tap into 180+ million facts on over 20+ million entities, or to query your own documents with natural language.

Structured Knowledge Graph

A graph of real word concepts, people, places, and things that you can query in natural language.

Entity Search

Searches the knowledge graph for a particular entity or concept to get a list of matching results with rich metadata.

Request:

Parameter Type Values
entity String The entity value may be:
  • a string value like Mark Zuckerberg or Zuckerberg
  • a Wikipedia URL like https://en.wikipedia.org/wiki/Mark_Zuckerberg
  • a Freebase Identifier like /m/086dny
  • a Cortex Knowledge Graph ID like PWE36215
score optional String The score value determines which scoring function should be used when ordering results. the The score value may be:
  • popularity [default] which ranks the entities by a popularity heuristic
  • exact which ranks the entities by how closely their label matches the query string
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns a list of entities that resulted from the search as ordered by the scoring function. Each entity is returned with rich metadata.

Example: 


      https://api.plasticity.ai/cortex/structured/
      [GET,POST]
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Property Search

The property search API for the structured knowledge graph is currently under development and will be released shortly. Please create an account to stay updated on future releases.

Category Search

The category search API for the structured knowledge graph is currently under development and will be released shortly. Please create an account to stay updated on future releases.

Entity and Property Search

Searches the knowledge graph for a property of a particular entity or concept to get a list of matching results with rich metadata.

Request:

Parameter Type Values
entity String The entity value may be:
  • a string value like Mark Zuckerberg or Zuckerberg
  • a Wikipedia URL like https://en.wikipedia.org/wiki/Mark_Zuckerberg
  • a Freebase Identifier like /m/086dny
  • a Cortex Knowledge Graph ID like PWE36215
property String The property value may be:
  • a string value like wife
  • a Cortex Knowledge Graph ID like PWP26
score optional String The score value determines which scoring function should be used when ordering results. the The score value may be:
  • popularity [default] which ranks the entities by a popularity heuristic
  • exact which ranks the entities by how closely their label matches the query string
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns a list of relationships that resulted from the search as ordered by the scoring function. Each relationship is returned with rich metadata.

Example: 


      https://api.plasticity.ai/cortex/structured/
      [GET,POST]
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Natural Language Question Answering

Searches the knowledge graph with a natural language query to get a list of matching answers with rich metadata.

Request:

Parameter Type Values
query String The query value is any natural language query. It can be a keyword search, simple natural language query, or a more complicated compound or nested query. Here are a few examples:
  • Who's Zuckerberg's wife?
  • birthday of bill gates
  • michael jordan height
  • When is Beyonce's husband's birthday?
  • Who directed Shawshank Redemption, Dead Poets Society, and Good Will Hunting?
pretty optional Boolean Pretty print the response. Useful for debugging. The pretty value may be:
  • true
  • false [default]

Response:

Returns a list of relationships that resulted from the search. Each relationship is returned with rich metadata.

Example: 


      https://api.plasticity.ai/cortex/structured/
      [GET,POST]
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Unstructured Knowledge Graph

Build and query a knowledge graph from your own custom documents in natural language.

Natural Language Question Answering

The natural language question answering API for the unstructured knowledge graph is currently under development and will be released shortly. Please create an account to stay updated on future releases.

Lingua Dialogue Engine

Provides human-like natural language responses to questions or intents. Use this API for dialogue in your conversational interface to prevent predictable robotic responses.

The Lingua Dialogue Engine is currently under development and will be released shortly. Please create an account to stay updated on future releases.

If you represent a company that could benefit from early access to the Lingua Dialogue Engine, please contact us at sales@plasticity.ai.

Brevis Summarizer

Performs extractive or abstractive summarization of articles or input text. Use this API to automatically generate a summary with structured meta-information about entities within.

The Brevis Summarizer is currently under development and will be released shortly. Please create an account to stay updated on future releases.

If you represent a company that could benefit from early access to the Brevis Summarizer, please contact us at sales@plasticity.ai.

PRICING

Start understanding text with our APIs or custom solutions.

Usage Based API

Simple pricing based on monthly usage

Pay only for what you use

Free for open source or education

Email support within 24 hours

Custom Solutions

Looking for something specific? Plasticity builds custom-tailored NLP solutions for enterprises in technology, law, medicine, government, customer service, and others. Let's get started adding natural language understanding to your next application.

CONTACT US

API PLANS

Simple pricing for individuals, teams, and enterprises.

Price Per 1,000 Requests (CPM), Based Monthly
API Service < 1K 1K - 500K 500K - 10M > 10M
Sapien Language Engine FREE $2.00 $1.50 $1.00
Cortex Knowledge Graph FREE $3.00 $2.00 $1.50

Open Source

Building for education or an open source project? Get in touch with us for a free API key.

BUILD WITH US

Our goal is to end robotic chat interfaces
by making conversations feel human.

1 Common Sense

Humans accrue knowledge and common sense through language. We believe AI should do the same.

Our NLP stack is built from the ground up to extract a graph of real-world knowledge by understanding unstructured text on the internet.

This is how our system learns concepts, context, and conversation.

2 Learning

Our system employs inference, deduction, and distant supervision to uncover hidden knowledge, just like a human would.

We're developing a vector space embedding model for relationships in text called relationship2vec. It embeds external context and semantic meaning in vector features for deep neural networks generated from text.

3 Program Synthesis

AIs are often limited to a small number of tasks since they have to be pre-programmed or require large training sets.

We're building a set of abstract and expressive task building blocks called atoms.

We synthesize useful wide-ranging actions learned from natural language instructions in one-shot.

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